Refund Policy

1. Overview

At Notify'n, we want you to be completely satisfied with our service. This Refund Policy outlines when and how you may request a refund for your subscription.

2. Free Trial

We offer a free tier that allows you to try Notify'n without any payment. We encourage you to fully evaluate the Service during this period before upgrading to a paid plan.

3. Subscription Cancellation

You may cancel your subscription at any time from your account settings. When you cancel:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing period
• Your account will be downgraded to the free tier at the end of the period
• Your data will be retained according to our data retention policy

4. Refund Eligibility

We offer refunds under the following circumstances:

4.1 14-Day Money-Back Guarantee

If you are unsatisfied with Notify'n within the first 14 days of your initial paid subscription, you may request a full refund. This applies to:

• First-time subscribers only
• Monthly and annual subscriptions
• Requests made within 14 days of the initial charge

4.2 Service Outages

If we fail to meet our Service Level Agreement (99.9% uptime), you may be eligible for service credits or partial refunds as outlined in our SLA.

4.3 Billing Errors

If you were charged in error (e.g., double billing, incorrect amount), we will refund the erroneous charges in full.

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees after the 14-day guarantee period
• Email credits that have been used
• Add-ons and one-time purchases
• Accounts terminated for policy violations
• Unused portions of annual subscriptions (unless required by law)

6. How to Request a Refund

To request a refund, please:

1. Log in to your Notify'n account
2. Navigate to Settings → Billing
3. Click on "Request Refund" or contact our support team
4. Provide your reason for the refund request

Alternatively, you can email us at billing@notifyn.com with your account email and refund reason.

7. Refund Processing

Once approved, refunds are processed as follows:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Cryptocurrency: Refunded as account credit or USDT equivalent
• Wire Transfer: 10-15 business days

Refunds will be issued to the original payment method when possible.

8. Annual Subscriptions

For annual subscriptions:

• The 14-day money-back guarantee applies from the initial purchase date
• After 14 days, you may cancel but will not receive a prorated refund
• Your subscription will remain active until the annual term ends

9. Enterprise Plans

Enterprise customers with custom contracts should refer to their specific agreement for refund terms. Please contact your account manager for assistance.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. The policy in effect at the time of your purchase will apply to that transaction.

11. Contact Us

If you have questions about refunds, please contact us at:

• Email: billing@notifyn.com
• Support: support@notifyn.com