Loading
This Service Level Agreement ("SLA") describes the levels of service that HMD Corp. will provide to customers of Notify'n. This SLA applies to all paid subscription plans.
We commit to maintaining 99.9% uptime for the Notify'n platform, measured on a monthly basis. This means the Service will be available for at least 99.9% of the total minutes in each calendar month.
Monthly Uptime Percentage is calculated as:
(Total Minutes - Downtime Minutes) / Total Minutes × 100
Where "Downtime" means the period during which the Service is unavailable, excluding scheduled maintenance and exclusions listed below.
The following are not counted as Downtime for SLA purposes:
If we fail to meet our uptime commitment, you may be eligible for service credits as follows:
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% - 99.9% | 10% of monthly fee |
| 95.0% - 99.0% | 25% of monthly fee |
| 90.0% - 95.0% | 50% of monthly fee |
| Below 90.0% | 100% of monthly fee |
Service credits are applied to future invoices and are not redeemable for cash. Maximum credit in any billing period is 100% of that period's fees.
To receive service credits:
We commit to attempting delivery of 99.5% of properly formatted emails within 60 seconds of receipt.
The following are excluded from delivery time calculations:
We provide support with the following response time targets:
Scheduled maintenance is typically performed during low-traffic periods:
We provide at least 24 hours notice for scheduled maintenance, except for emergency security patches.
Real-time service status is available at status.notifyn.com. You can subscribe to receive notifications about scheduled maintenance and incidents.
We maintain the following backup schedule:
We reserve the right to modify this SLA with 30 days' notice. Changes will not apply retroactively. Continued use of the Service after changes take effect constitutes acceptance of the modified SLA.
For SLA-related inquiries or to submit a credit request: